This regulation lays down the rules for the rental of dwellings subject to CASA VANWIK. The reservation of rental includes the reading and acceptance of the provisions and rules set out in these Regulations.
The reservation of accommodation is concluded by signing the lease contract between the tenant and the tenant. CASA VANWIK.
Reservations can be made by filling in the details of the CONTACT FORM of the selected property on our website www.casavanwik.es. Confirmation of the booking will be sent to the customer by e-mail, indicating the bank account number of CASA VANWIK.
The reservation requires the payment of a advance payment equivalent to 30% of the total amount of the rent. Such advance payment must be made within the period of 3 working days from the receipt of the booking confirmation. Failure to pay within this period will result in the automatic cancellation of the request.
On arrival, the customer must pay the remaining amount of the reservation the person responsible for handing over the keys to the rented accommodation, either at cash or by payment card.
Important: In the event of cancellation of the lease by the customer, the deposit is non-refundable.
The dates contracted in the reservation, once the stay has started, cannot be reduced.
Additional services not included in the reservation are offered only by prior agreement with the lessor. Payment is made together with the request for additional services and can be made at cash during the handover of keys or by bank transfer.
The costs of the bank transfer shall be borne by the customer.
The client has the right to change the dates of the reservation and the number of persons, provided that the change is communicated to the client. CASA VANWIK at least 7 days before the initial booking date. CASA VANWIK reserves the right to refuse to carry out the changes requested by the customer, if these may be detrimental to other customers.
In case of cancellation of the rental contract due to the inability to change the conditions, the customer is not entitled to a refund of the advance payment.
If the change of the booking dates requested by the customer falls in the most expensive season, the customer is obliged to pay the difference.
The reserve "Last Minute" is understood as a reservation whose arrival occurs three days before the start date of the reservation from the sending of the application.
For reservations "Last Minute" a fee is required to be paid advance equivalent to 30% of the total amount of the stay, as well as the deposit. On arrival, the customer is obliged to pay the total amount of rent to the person responsible for handing over the keys to the flat.
The reserve "Last Minute" must be confirmed by telephone. The telephone number is +34 643 715 821. Otherwise the reservation will not be accepted.
In the case of unforeseen circumstances where the effects cannot be eliminated by customary means, CASA VANWIK reserves the right to offer the client a substitute flat with similar or superior conditions to the one originally booked.
CASA VANWIK is entitled, in case of force majeure events to cancel the contract and reservation. This also applies to cases in which the personal safety of the client or the property, for different reasons cannot be guaranteed by CASA VANWIK. Fees paid by the customer will be refunded immediately, minus the amounts for services already rendered.
If for reasons beyond the lessor's control, the arrival does not take place or residence will be delayed or reduced (transport difficulties, strikes, personal reasons), the client is obliged to pay the amount for the rental quoted in the e-mail confirmation of the booking.
The conditions set out in the contract signed between CASA VANWIK and the customer refer exclusively to the accommodation. The travel and the organisation of the time during the stay are the responsibility of exclusive of the client.
The price includes utilities: electricity, water, bed linen and towels. 4 persons. The customer will not be charged for any additional costs other than those stated in the contract, with the exception of the airport transfer service, the cleaning and others additional services previously agreed upon.
An invoice is issued at the customer's request.
Arrival must take place at the scheduled time. The client must inform about the time of arrival with at least one day in advance to the date of commencement of the rental. As a general rule, the check-in is made from the 16:00 h and the check-out shall be carried out at the latest by 11:00 h in the morning of the day of departure.
If it is not possible to arrive at the previously agreed time, the Customer shall immediately notify the person responsible for the key handover by telephone.
When collecting the keys to the flat, the client must identify himself/herself with a valid document.
Number of persons is limited to those specified in the reservation reports. The client is obliged to inform CASA VANWIK to any change in the number of people to be accommodated. Otherwise, if the number of people exceeds the contracted number, CASA VANWIK has the right to charge a fee for each additional person or to terminate the contract immediately without refund of fees paid.
The client is obliged to inform the person responsible for handing over the keys of any damage or deficiencies in the accommodation and of any damage caused during the stay.
In the event of damage to the rented property, the customer is obliged to pay compensation that fully covers the value of the losses incurred. CASA VANWIK has the right to decide on the value of the damage caused. The payment of compensation shall be made on CHECK-OUT DAY y in cash.
It is forbidden to make any changes in the dwelling.
Clients are obliged to keep the flat in the same conditions and to maintain the principles of good neighbourliness, to respect the curfew hours of the apartment and to respect the rules of good neighbourliness. 24:00h to 6:00h.
It is forbidden to hold party celebrations in the flat.
It is requested to leave the house with clean kitchen utensils and emptied rubbish.
When leaving the house, close the windows and doors and turn off the air conditioning.
Please do not leave valuables in the building - the owner cannot be held responsible for any loss or damage.
The client may use the dwelling for residential purposes and may not sublet without the consent of the landlord.
Pets are only allowed by prior agreement with the landlord in the houses rented by CASA VANWIK.
In accordance with the provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Organic Law 3/2018, We inform you that the personal data provided by the customer during the booking process will be incorporated into the database of the Spanish Data Protection Act (LOPDGDD). CASA VANWIK, with the consent of the data subject, for the purpose of managing the booking and providing the accommodation services.
The customer may at any time exercise his or her rights to access, rectification, erasure, restriction of processing, objection and portability of your personal data by contacting the data controller, CASA VANWIK, The data protection regulations in force in Spain are complied with.
The law applicable to any disputes between CASA VANWIK and the customer shall be Spanish law. Such disputes shall be settled by the competent court for the seat of CASA VANWIK.
